Streamlining and Enhancing the COR Auditing Process
Case Study: Transforming Certificate of Recognition (COR) audits for the British Columbia Municipal Safety Association.
Audit Quality Improved
Faster QA Times
Audit Data Unlocked
The BC Municipal Safety Association (BCMSA)
BCMSA stands as a cornerstone in the realm of occupational health and safety within British Columbia. As an independent, non-profit organization dedicated to fostering safe and healthy workplaces, BCMSA serves as a leading organization providing guidance, resources, and support to municipalities and their employees across the province. With a strong emphasis on proactive/preventative safety measures and comprehensive training, BCMSA collaborates with local governments, employers, and workers to cultivate a culture of safety consciousness and injury prevention. Through innovative programs, educational initiatives, and tailored guidance, BCMSA aims to empower workplaces to implement and sustain effective safety practices, ensuring the well-being of workers and the surrounding community.
The Certificate of Recognition (COR)
BCMSA’s Certificate of Recognition (COR) Program helps employers implement effective safety management systems. Through the COR program, organizations are able to meet WorkSafeBC’s standards for health and safety, qualify for financial incentives, and improve their safety outcomes.
Challenge
BCMSA had been using a software tool that worked well for many years, but as their audit needs evolved, they recognized the opportunity to enhance their processes. The previous system required more manual effort and did not offer the detailed reporting and data insights that BCMSA was seeking.
BCMSA needed a tool that would simplify and improve the audit process while providing actionable insights from the data gathered during audits.
“We represent a large number of workers, and ensuring the accuracy and efficiency of our audit processes is essential to maintaining high safety standards. We were looking for a system that would help us improve the audit process and give us deeper insights through better data.” – Mike Roberts, CEO, BCMSA
“The old system required a lot of manual effort, and our auditors faced challenges in using it effectively. We needed something more intuitive and user-friendly.” – Liz Kim, COR Specialist, BCMSA
Solution
Streamline Audit Completion: AuditSoft’s user-friendly interface replaced a system that was complex to navigate, making it easier for auditors to complete their work efficiently and accurately, and streamlining the review process for BCMSA audit QA reviewers.
Provide Robust Analytics: AuditSoft helped BCMSA to capture, aggregate and analyze audit data. Members gained access to an audit scorecard to identify strengths and areas for improvement relative to industry benchmarks, and BCMSA gained a holistic view of their performance.
Improve the Member Experience: With AuditSoft, auditors benefited from a more intuitive system, reducing frustration and increasing satisfaction with the audit process, while new data insights would improve audit value and enable continuous improvement.
Streamlining COR Auditing, Submission, and Review
Automated Scoring
AuditSoft automatically calculates scores – saving auditors time and reducing errors for BCMSA audit QA reviewers. AuditSoft delivers confidence in audit results.
Notifications & Tracking
AuditSoft tracks audit progress, flags missed sections, and provides tips throughout the audit – ensuring the final audit report sent is complete and accurate.
A Single Audit Document
AuditSoft generates a professional PDF report in one click. The report is well-formatted and contains links to all supporting evidence – streamlining review for audit QA reviewers.
Electronic Submission
Auditors can easily submit their final audit report to the BCMSA from the AuditSoft app, removing the headache of sharing large files and simplifying the review process.
Results
Since adopting AuditSoft, BCMSA has observed measurable improvements:
Audit Efficiency and Accuracy: Auditors now complete audits more quickly and with fewer errors.
Data-Driven Decisions: The data provided by AuditSoft has allowed BCMSA to identify trends in audit performance, helping them make more informed decisions to support their members and improve OHS performance.
Growth in COR Participation: BCMSA expects to have 60 organizations COR-certified by the end of the year, up from 48 when they first started using AuditSoft.
“The support we’ve received from AuditSoft has been incredible. They’re always quick to respond, and their team is really knowledgeable. This made a big difference for us as we transitioned to the new system. The overall feedback from auditors is they are happy with the new audit tool and feel it’s really streamlined their auditing experience.”— Liz Kim, COR Specialist, BCMSA
“The data insights we now get from AuditSoft are invaluable. We can clearly see performance trends and areas where organizations need more support, which allows us to continuously improve our programs and member services. AuditSoft is one of the best software providers that BCMSA has worked with. We’re really pleased with the software and have had nothing but positive experiences with AuditSoft’s support and service teams.” — Mike Roberts, CEO, BCMSA
